Terms & Conditions

 

1) General

This website www.snapdragonedinburgh.com is owned and operated by Snapdragon Edinburgh Limited, whose registered office is:

18 Avon Street

Hamilton

ML3 7HU

Company registered in Scotland No 492980

VAT registration number: 203 1214 81

These terms and conditions relate to the purchase of goods and services from this website. By purchasing goods from this website you agree to these terms and conditions. In order to purchase goods, you are required to provide personal information. The use of this personal information is governed by our Privacy Statement (at the end of these T’s & C’s) which you should read in conjunction with these terms and conditions.

 

2) Products and Prices

All our prices are in Pounds Sterling and are inclusive of Value Added Tax, but exclude delivery charges (where applicable). Collection and delivery options and charges are made clear on the order/checkout screens.

We have taken all reasonable steps to ensure our products are described and photographed as accurately as possible. For flower and plant products please note that all are handmade, fresh in our Bruntsfield shop. Depending on availability, sometimes we may have to substitute certain flowers, foliage or containers with something similar. Substitutions will always be equally beautiful, of the same value and always in-keeping with the style you have chosen. Pictures and descriptions are therefore a reliable guide rather than an exact representation.

 

3) Ordering and Payment

All orders are subject to acceptance and on the availability of stock. Your order will be acknowledged automatically via email at the time you place your order online. Should the item/s you have selected be unavailable for delivery or collection on your chosen date, for whatever reason, we will contact you by telephone or email as soon as is reasonably possible and give you the option to either wait on stock arriving, choose a suitable alternative or to cancel your order where a full refund will be made. (This is in addition to your legal rights of cancellation- see 5 below).

You must be 16 years of age or over to place an order and you must ensure that the debit or credit card on which you make the payment is held validly in your name. If your card issuer refuses to authorise payment then we will not be liable for any delays or non-delivery of your order.

Snapdragon Edinburgh Limited is responsible for all website transactions on this site, however card payments are re-directed to a Sagepay secure payment site. Sagepay collects and handles all payment information and authorises payments. Once payment is made you are re-directed back to our website. No card data is collected or stored by our website.

 

4) Delivery

We will endeavour to deliver on the date you request, subject to (3) above regarding availability. We cannot guarantee timed delivery requests for purchases made online, but will do our best to accommodate any specific requests.

We will always attempt to leave deliveries with a neighbour or according to any delivery instructions you give when ordering if the recipient is not at home. As a last resort the items will be brought back to the shop and a card left at the recipient’s address asking to make contact with us to rearrange delivery or collection if more convenient.

For same day delivery within Edinburgh postcodes EH1-17 orders should be placed by 1pm, if after 1pm please call the shop to confirm.

Deliveries to the outskirts of Edinburgh will be the next working day.

Deliveries to the rest of the UK mainland via courier can be made Tuesday – Friday. Orders need to be placed by 11am the day before at the latest.

For any queries regarding delivery call the shop on 0131 229 1951 or email

enquiries@snapdragonedinburgh.com

 

Delivery charges are as follows:

(Collect from shop                           £0.00)

Delivery to EH9 & EH10                  £5.00

Delivery to EH1-8 & EH11-17        £7.00

Outskirts of Edinburgh &

any where UK mainland                **           £13.00

 

** These may be delivered by Snapdragon van or APC courier depending on workload.

Areas which Snapdragon may deliver to are:

Musselburgh/Newcraighall EH21, Prestonpans/CockenzieEH32,  Lasswade/Polton EH18, Bonnyrigg EH19, Straiton/Loanhead EH20, Dalkeith/Mayfield/Newtongrange EH22, Bilston/Roslin EH25, Ingliston/Ratho/ Newbridge EH28 and parts of Newbridge that are EH29.

 

 

5) Legal right to cancel- ‘Distance Selling Act 2000’

All goods sold online(excluding perishable goods which includes flowers and plants)are subject to a 14 day cooling off period when you are able to cancel and/or return your order. You should advise us within this time period in writing, either by email enquiries@snapdragonedinburgh.com or to our trading address: 146 Bruntsfield Place, Edinburgh, EH10 4ER. You are entitled to a full refund, excluding any costs of postage, packing and delivery. Items to be returned must be unopened, unused and in the same condition as when supplied.

 

6) No quibble guarantee/complaints procedure

We want you to be delighted with your purchase. Should you be unhappy for whatever reason, you should advise us in writing, leaving a contact telephone number either by using the contact form on our website, by email to enquiries@snapdragonedinburgh.com or to our trading address: 146 Bruntsfield Place, Edinburgh, EH10 4ER. We will then call you to discuss your complaint and offer a full refund or a replacement at our expense.

 

Privacy Statement

We take your privacy seriously and operate as follows:

-Information you supply to us (such as names, addresses, email addresses, telephone numbers and payment card details) is used solely to answer your query or fulfil an order you place.  Our website also collects information for statistical purposes, such as the volume of site traffic and how the website is used.

-Your data is not shared with any third parties other than our Payment Service Providers in order to process payments and refunds – Sagepay for online card transactions and Lloyds Bank Cardnet for instore or telephone card transactions.

-All data is processed in accordance with local law and would only be disclosed to a third party, other than our Payment Service Providers, if legally obliged to do so.

-Our website uses Cookies (small text files). This is required for certain processes, for example to remember which products are in your shopping cart when you reach checkout.

By using our website you consent to us using information in the way described above.